Rahnaar Return & Exchange Policy

Customer satisfaction is our priority. Please review the terms below for exchanges.

Quick Summary

  • Exchange window: Request within 2 days of delivery.
  • Condition: Original packaging, no excessive usage, no damage.
  • Shipping: Return shipping paid by customer; replacement shipping PKR 200.
  • Fulfillment: New perfume ships within 7 days after we receive and inspect the return.
  • Refunds: Not offered at this time (exchanges only).

Eligibility for Exchange

  1. The exchange request must be initiated within 2 days of the delivery date.
  2. The perfume must be in its original packaging (box, inserts, protective wrapping) with no excessive usage and no damage.
  3. All accessories, gifts, or promotional items received with the order must be returned together.

How to Request an Exchange

  1. Contact us: Within 2 days of delivery, share your order number and reason for exchange via our support:
  2. Return shipment: Once approved, send the perfume back within 2 days using secure packaging to prevent transit damage. Return shipping is paid by the customer.
  3. Inspection: We inspect the returned item within 24–48 hours of receipt.
  4. Dispatch replacement: After approval, your chosen replacement perfume will be shipped within 7 days. Replacement shipping fee: PKR 200 (paid by customer).

Shipping Costs

  • Return shipping: Paid by the customer.
  • Replacement shipping: PKR 200, paid by the customer.

Non-Returnable / Non-Exchangeable

  • Opened, heavily used, or damaged perfumes.
  • Products returned without original packaging or missing accessories/gifts.
  • Items damaged due to improper handling after delivery.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, contact us within 24 hours of delivery with unboxing photos/video. After verification, we will provide a free replacement or a solution at our discretion.

Refunds

At this time, we do not offer refunds. Exchanges are available under the terms above.

Important Notes

  • Orders with Cash on Delivery (COD) are eligible for exchange as per this policy.
  • Color/packaging may vary slightly due to screen settings and production runs.
  • Rahnaar reserves the right to update this policy without prior notice. The version on this page is the latest.

Need Help?

We’re here to assist you with sizing, notes, and recommendations to help you choose the right perfume. Reach us at support@rahnaar.com or +92 3152414456